Complaints Process

At Local Exposure Limited we believe that if a customer wishes to make a complaint or register concern they should be able to do that quickly and easily.

At all stages of this process we will endeavour to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days.

As part of our values we understand that we will can and do make mistakes, we are only human after all, and we use these to learn and get better at our jobs. Any valid feedback customers provide is welcome. We take complaints seriously and rely on open and honest communication to ensure that the customer gets their complaint resolved in a satisfactory and timely manner.

STAGE 1

Initially your complaint should be addressed to complaints@localexposure.co.uk.

Your concerns will be fully investigated by the department, who will aim to respond by email fully within 10 working days.

STAGE 2

If for any reason, you are not satisfied with the response received at stage 1, you should write to:

Local Exposure Limited
Bridge Court
Bridge Street
Long Eaton
Nottingham
NG10 4QQ

After acknowledgement of your letter, we will make a full independent assessment and then provide a complete, written response within 14 working days.

STAGE 3

If you feel that your concern remains unresolved having received the written response from stage 2, please write to the Managing Director, enclosing all previous correspondence:

Mr Victor Craske
C/O Local Exposure Limited
Bridge Court
Bridge Street
Long Eaton
Nottingham
NG10 4QQ

The Managing Director of the Company will investigate your complaint in detail, the result of such investigation will be passed back to the relevant department manager to report to you in detail of any such findings and the proposed resolution to the situation